Support

Last updated: August 10, 2026

Email johnnybi.dev@gmail.com and you will normally hear back within two business days. Telling us your device model, iOS version and roughly when the problem happened makes it much faster to fix.

How am I charged?

TapTrans has no subscription. You buy credit and each translation deducts a small amount of it, based on how much work the request took — a long recording costs more than a short one. The app lists every translation with the exact amount it cost.

How do I add credit?

Open Profile and choose a top-up amount. Payment goes through Apple as an in-app purchase, and your balance updates as soon as Apple confirms it.

If a purchase went through but your balance has not moved, pull down to refresh the profile screen. If it still has not appeared after a few minutes, email us with the date and amount and we will find it.

Can I get a refund?

Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com, not from us. If Apple grants a refund, the corresponding credit is removed from your balance automatically.

A translation came out wrong

Check that the two languages are set the way you meant, then try again — for speech, a quieter room and a slightly slower delivery help a lot.

If a particular phrase reliably comes back wrong, send it to us along with the two languages involved. Repeatable examples are what let us actually improve the prompt.

It says my balance is too low

Translation stops when your balance runs out. Open Profile and add credit to continue. If your balance is negative it is because a purchase was refunded after the credit had been spent; topping up past zero restores service.

How do I delete my account?

In the app: Profile → Delete Account, then type DELETE to confirm. This removes your identity immediately and revokes the app's access to your Apple ID.

Any remaining balance is forfeited. Spend it first if you have credit left.

Which languages are supported?

Around 70 languages for translation, including Spanish, Portuguese, French, German, Italian, Russian, Arabic, Hindi, Chinese, Japanese, Korean, Thai, Vietnamese, Indonesian and Malay. The app's own interface is available in 12 languages and follows your iPhone's language by default.

Contact

johnnybi.dev@gmail.com — for bugs, billing questions, privacy requests and account deletion help.